Delivery Policy - MaxiDogs
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Delivery Policy – MaxiDogs
At MaxiDogs, we make every effort to guarantee you fast, reliable and secure delivery, whether you are in France, in the French overseas departments and territories or internationally.
Our goal: to offer you a clear, consistent and surprise-free ordering experience.
📦 1. Delivery Zones
We deliver:
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In metropolitan France
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In the French overseas departments and territories (Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, etc.)
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Internationally, with coverage in more than 20 countries
The available destinations are automatically displayed at checkout.
⏱️ 2. Order processing times
All orders are prepared and shipped within:
➡️ 1 to 3 business days
You will receive a confirmation email as soon as your package is on its way.
🚀 3. Estimated delivery times
Delivery times vary depending on your place of residence:
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Metropolitan France: 5 to 12 business days
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Overseas territories: 10 to 20 business days
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International: 8 to 18 business days
These delivery times are indicative and may vary during periods of high activity.
🌍 4. Delivery fees
Delivery costs are automatically calculated at checkout, based on:
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from the delivery location,
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of the total weight of the items,
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of the selected options (standard or tracked when available).
The exact costs will be displayed before you confirm your order.
🔎 5. Order tracking
As soon as your order is shipped, you will receive an email with:
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your tracking number,
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the link to track your package in real time.
You can also track your order from your MaxiDogs customer area.
📬 6. Incorrect delivery address
If you made a mistake in the address, please contact us as soon as possible:
If the order has not yet been shipped, we can correct the address.
Otherwise, MaxiDogs cannot be held responsible for delays or non-delivery.
🛑 7. Delivery delays or problems
Delays may occur for reasons beyond our control (customs, weather, periods of high activity, etc.).
If you notice an unusual delay, please contact us:
We will then contact the carrier.
🔁 8. Package not received
If the tracking indicates that the package has been delivered but you have not received it:
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Check with your neighbors, building manager, or post office.
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Contact your local carrier.
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Please inform us so that we can assist you.
❤️ 9. MaxiDogs Customer Service
We remain available to answer any questions you may have regarding delivery, before or after your order.
Customer Service – France
